Refund Policy
All Sales Are Final
At Uncle Ernest’s, we strive to provide the highest quality Delta-9 THC gummies. Due to the nature of our products, all sales are final, and we do not offer refunds or exchanges for any purchases. This policy helps ensure the safety and integrity of our products.
2. Exceptions
We do not provide refunds or accept returns under any circumstances except in the case of:
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of delivery. We will review your claim and, if approved, provide a replacement product or store credit.
Shipping Errors: If you receive the wrong product or your order is incomplete due to our error, please notify us within 7 days of delivery. We will arrange for the correct product to be sent to you at no additional cost.
3. How to Report an Issue
To report a damaged, defective, or incorrect product, please contact our customer service team at [Insert Contact Information] with the following information:
Order number
Description of the issue
Photo(s) of the damaged or incorrect item(s)
Our team will review your request and respond within 3-7 business days.
4. No Refunds for Personal Preference
Please note that we do not offer refunds, exchanges, or store credit for reasons such as changes in personal preference, taste, or experience with the product.
Refund Policy - The Basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to Include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.